Comments on: My Review of ChiliSleep (For Amazing Sleep!)

By: Jamie Larrison

Jamie Larrison — Mon, 19 Aug 2024 04:01:18 +0000

In reply to Daphne. It didn't, but you can check with the company directly to see if that's changed recently.

By: Daphne

Daphne — Sat, 04 May 2024 20:58:07 +0000

Does the chilipad have flame retardant chemicals added?

By: Jamie Larrison

Jamie Larrison — Mon, 22 Apr 2024 04:50:38 +0000

In reply to marissa. Katie still uses her ChiliSleep pad, but their business has gone through some recent changes and moved to new ownership. Their have been some customer service issues during the transition so the Wellness Mama team isn't actively recommending them at the moment.

By: Jamie Larrison

Jamie Larrison — Mon, 19 Feb 2024 04:30:12 +0000

In reply to Jennifer. ChiliSleep recently went through some ownership changes and had some hiccups during the process.

By: Misty Bane

Misty Bane — Sat, 11 Mar 2023 00:18:50 +0000

Do not buy this product if you value customer service or buying from a company that stands behind their products. When we purchased our cooler, it came with an instruction manual that hardly mentioned cleaning it…it was merely a casual suggestion if you wanted to. Less than 2 years later, our unit stopped working and the company said it is out of warranty because we had not cleaned it once a month…but who would have known to do that…because it was never covered in the instruction manual. It may have been added since then as people have had issues. But, they are not owning their mistake, and just say it is our fault even though we were never informed. I do not want to support this type of company. There are many other cooling sleep systems out there. My advice would be to check out Bed Jet and some of the other companies who may have some integrity and customer service values. I am very disappointed with Chilisleep.

By: marissa

marissa — Thu, 05 Jan 2023 01:42:45 +0000

Hi Katie. Thank you for all you do and for your wisdom! I just listened to a recent podcast of yours, mentioning that you now use the dock pro mattress pad. I am considering chili sleep for their cooling devices. Have you noticed a big difference in your deep sleep with the ooler versus the dock pro? Thank you!

By: Jennifer

Jennifer — Wed, 12 Oct 2022 05:19:47 +0000

I ordered from chillisleep a few months ago based on wellness mama’s endorsement. It was about the most horrible experience one could imagine. After sending me a unit that did not work at all, I called customer support. Immediately I was concerned at how many options the phone system had for support for systems that were not working. Seemed a bit of a red flag. Support tried to walk me though fixing the unit on the phone which had no luck. I was told to ship it back. It took approx 1 month and 25 emails to have this company respond to me for a request for a proper return label. I was sent the wrong one and then they went dark. Finally after some threatening emails I received a response. The response was that they would credit my visa but to throw away the brand new machine that I had. They weren’t even interested in having it returned. I’m now curious why Wellness mama is even endorsing this product. Are you doing up to date research or are these companies giving cut backs?

I do love wellness mama and read up frequently and use this site to help me choose products. After this experience I am skeptical how much up to date research is happening.